An item is missing from my order, what should I do?
We are sorry to send you an incomplete order. Please contact us at admin@lovecarled.com and we will get back to you as soon as possible.

I have received a defective/incorrect item, what should I do?
We apologize if we had sent you a defective/incorrect item. Please send us an email at admin@lovecarled.com with a snapshot of the defective area(s) or incorrect item within 7 working days and we will get back to you as soon as we can. We will do an exchange for you and the return postage fee will be bear by us.

Have you received my returned item?
Please provide us your tracking info once you mail out your returned item. We will contact you once we receive your returned item and your return request will be processed within 24 hours.